How we use your data
Mukdi provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available.
All clients of Mukdi are subject to the following Terms of Service, Privacy Policy, and General Data Protection Regulation In an effort to protect our clients’ and site visitor’s privacy and rights, we have established a Privacy Policy that explains what information we gather on visitors and what we do with information that we gather. This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from a user of this Web site.
Privacy
Users’ privacy is very important to us. We are committed to safeguarding the information Users entrust to us.Users’ privacy is very important to us. We are committed to safeguarding the information Users entrust to us.
Data Collection
We collect personally identifiable information from Users through online forms for ordering products and services.
We may also collect information about how Users use our Web site, for example, by tracking the number of unique views received by the pages of the Web site or the domains from which Users originate. We use “cookies” to track how Users use our Web site.
Data Usage
We may use personally identifiable information collected through our website to contact users regarding products and services offered by us and to otherwise enhance Users’ experience with us.
At no time will our database of users ever be sold to any entity for the purpose of marketing or mailing lists. Personal information will not be sold or otherwise transferred to our business partners without your prior consent, except that we will disclose the information we collect to third parties when, in our good faith judgment, we are obligated to do so under applicable laws.
Data Flow
Our Website – Data collected through our website checkout/purchase/ordering process is used to complete the transaction. This involves sending the transaction data to a 3rd party transaction processor and any regulated fraud protection agents. This data is collected and sent securely via TLS. In order for us to use the transaction processors service, we must also pass PCI DSS compliance checks every quarter (3 months). This data is then stored securely in our database and encrypted at rest for the life of the billing account. This data will be purged after 24 months of account invoice or transaction inactivity.
This data includes First Name, Last Name, Address, Email Address, Phone Number, Credit/Debit Card details, Invoice, and Product Details.
Domain Names – Data collected through our domain name registration service for purchase / renew is used to complete the transaction. This involves sending the transaction data to a 3rd party transaction processor (PayPal) and any regulated fraud protection agents. In order for us to use the transaction processors service we must also pass PCI DSS compliance checks every quarter (3 months). This data is then sent to the domain registrar (Enom) to complete the domain purchase / renew action. This data is collected and sent securely via TLS. This data is then stored securely in our database and encrypted at rest for the life of the domain name. This data will be purged after 24 months of account invoice or transaction inactivity.
This data includes First Name, Last Name, Address, Email Address, Phone Number, Credit/Debit Card details, Invoice, and Product Details.
Web Hosting – Data collected through our web hosting products is used to link the hosting package on the webserver to your billing account. This data is collected and sent securely via TLS. This data is then stored securely in our database and encrypted at rest for the life of the hosting package.
This data includes Email Addresses, Domain Names, and Product Details.
Backups – Data collected through our free SnapShot backups and our paid-for Continuous Data Protection is used to link the backup disk safe on the backup server with the customer’s hosting package on the customer’s server. This data is collected and sent securely via TLS. This data is then stored securely in our database and encrypted at rest for the life of the hosting package. AES-256 Disk Safe Encryption aids in the protection of data stored in the backup server, and in the protection of the data over the network. This data will be continually rotated out after 14 days and purged after 14 days of account termination or cancellation.
This data includes Web Hosting User Name, ALL Customer Files.
Cookies
This website, along with many others, uses cookies. Cookies are small text files that are placed on your computer, smartphone, or other devices when you access the internet. Cookies let a user navigate around our site and (where appropriate) let us tailor the content to fit the needs of our site’s visitors. Without cookies enabled we cannot guarantee that the website and your experience of it are as we intended it to be. You would also be unable to log in or make a purchase. None of the cookies we use to collect your personal information and they can’t be used to identify you.
Find out more about cookies and what you can do about them.
Learn how to control and disable the cookies you don’t want.
Analytics Services
We use Google Analytics, which uses cookies to help us analyze how our visitors use the site. Find out more about how these cookies are used on the Google privacy site.
Last Edited: 31st Oct 2023
