Mukdi Terms Of Service

By using our all services, you are agreeing to these terms.

Account of use

Customer agrees when using, or accessing Mukdi.com services that the terms and conditions of this policy will be met:
User agrees to use the service in a manner consistent with any and all applicable laws. In the event that this account is not used in accordance with all
Applicable Laws including, but not limited to Local, State or Federal Laws, Mukdi.com reserves the right to cooperate with all or any law enforcement
agencies.
User agrees to follow the Acceptable Use Policy of any network user connects to, including the Mukdi.com system.
Neither Mukdi.com nor its Information Providers are responsible for any damages arising from the User’s use of Mukdi.com or by User’s inability
to use Mukdi.com service.
User hereby agrees that any material submitted for publication on Mukdi.com through the user’s account(s) does not violate or infringe any copyright,
trademark, patent, statutory, common law, or proprietary rights of others, or contain anything obscene or libelous. User’s may not host any hardcore adult
content or porn websites on our shared, reseller servers. Software intended to facilitate any such violations or infringements may not be stored on Mukdi.com.
The following violations of “netiquette” are grounds for immediate suspension of service pending investigation by Mukdi.com and will result in
termination of the account(s) the investigation determines to have originated or transmitted these types of traffic.
Posting a single article or substantially similar articles to an excessive number of newsgroups (i.e., 20 or more) or continued posting of articles that are
off-topic (e.g., off-topic according to the newsgroup charter or the article provokes complaints from the regular readers of the newsgroup for being off-topic).
Sending unsolicited mass e-mailings which provoke complaints from the recipients.
Engaging in either of the above from a provider other than Mukdi.com and using an account on Mukdi.com as a mail drop for responses, or
advertising a website hosted at Mukdi.com.
Continued harassment of other individuals on the Internet after being asked to stop by those individuals and by Mukdi.com.
Impersonating another user or otherwise falsifying one’s user name in the email, Usenet postings, on IRC, or with any other Internet service. (This does not
preclude the use of nicknames in IRC or the use of anonymous remailer services.)
Mukdi.com prohibits IRC and associated programs, including psybnc, “bots”, etc., scripts commonly used for abuse, attacks, or flooding threatening,
harassing, or obscene content and any proxies which do not require authentication, including open mail proxies, unprotected anonymous web surfing proxies.
Users whose accounts are terminated for any of the above infractions are also responsible for the cost of labor to cleanup and respond to complaints incurred
by Mukdi.com.
Users agree to not use excessive amounts of resources. Any violations may result in us taking corrective action in order to maintain server stability by killing any
processes, disabling and/or suspending your account.
User may not use more than 100% CPU out of 1 CPU Core and the usage is limited to 1 CPU core, 1GB memory, 1024/Kbps IO – Read & write operations, no
more than 100 NPROC – Processes or no more than 20 Entry Process. Cron jobs must not execute more than once every 30 minutes unless if specified by
the script provider and will be niced to 15 or greater. Each user account may not send more than 300 emails per hour.
If it is determined that a customer’s account is overusing the system resources, we may temporarily suspend the account to prevent the server from
experiencing any issues, resulting in problems to other valued customers. If it is determined that the account is not suitable for the shared or reseller server
environment, a notice will be sent to the customer providing them alternative solutions or such as a Premium Hosting Plan with high resources, VPS or a
Dedicated Server. Mukdi.com will be the sole arbiter as to what constitutes a violation of this provision and Mukdi.com reserves the right to
make adjustments to these limits at our sole discretion.
All unmetered dedicated servers and virtual private servers are installed on hundred Mbps shared bandwidth ports, unless service is sold as a specified port
size or specified/requested as a capped port. Mukdi.com reserves the right to monitor network usage, and if a service significantly exceeds average
usage, to throttle the available speed to conserve network resources. This will generally not include short spikes in usage, but will include, but not be limited
to, sustained transfers of significantly larger than average amounts of bandwidth. If at any time any client’s data transfer rate affects other Mukdi.com
clientele, Mukdi.com reserves the right to throttle the service causing such a problem.
Mukdi.com performs daily or daily and weekly backups on all of our servers to ensure critical files are never lost. Our daily and weekly backups are
created for accounts that are under 20GB and 150,000 Inodes. These limits apply to each cPanel user individually. Furthermore, Mukdi.com does not
guarantee this feature to any of the clients, and therefore strongly advises the client to regularly perform a backup of their own data, hosted with us. In the
unfortunate event that the client has lost their data hosted with Mukdi.com, will use reasonable endeavors to restore the client’s data; however
Mukdi.com will not be responsible for lost data, time, income, or any other resource due to faulty backups or non-existent backups, or any data loss
due to faulty hardware. We highly encourage our customers to have their own separate backups if your website or data is critical to your business or livelihood
as no backup method is failsafe therefore we make no warranties.
The use of more than 50,000 inodes on any cPanel account (single user) may result in an automatic warning on cPanel > Stats > inodes. There will be no service
interruption at this stage but if no action is taken to reduce the inodes, service interruption may take place once a user reaches 150,000 Inodes. Accounts found
to be exceeding the 150,000 inode limit will automatically show resource exceeded message and may be suspended if no action is taken to reduce the inode
count. Virtual private servers have a server-wide limit of 5 million and there are no per cPanel user limits. Users with reseller plans have a reseller wide limit of
1 million inodes in addition to the per-user limit, however, this reseller limit is not something we actively enforce and it will only become an issue if a reseller is
causing problems for other resellers on the server. If a reseller’s inode usage is in between 5 to 10 million inodes we may request the reseller to upgrade to a dedicated server or provide adequate time to resolve the inode usage, if no action is taken by the reseller, the account may be suspended. Budget resellers have
a per-user limit of 50,000 inodes and a 250,000 reseller-wide limit of inodes. If this limit is exceeded, we may request the budget reseller to upgrade to a
normal reseller plan or provide adequate time to resolve the inode usage, if no action is taken by the budget reseller, the account may be suspended.
Every file (a web page, image file, email, etc) on your account uses up 1 inode. Sites that slightly exceed our inode limits are unlikely to be suspended;
however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files or resellers with millions of
files that cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving
their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build-up, eventually
pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose “Mail”, then “Default Address”, “Set Default Address”,
and then type in: :fail: No such user here.
The user MUST NOT use our hosting services to offer any of the following kinds of FREE services but are not limited to; Free Web hosting services, Free email
services, Free blogging services, Free home pages, Free image hosting, Free trial accounts.
If you violate this prohibition on free services, we may suspend your account immediately, with or without notice, as we in our sole discretion deem necessary
to address the situation.
File hosting and file storage of any type is strictly prohibited on any and all reseller, shared, and hosting servers. You MAY NOT use your hosting with
Mukdi.com as a download or file storage repository. Our services are strictly offered for website hosting only. This does NOT mean that you can not
have downloaded it on your site. This means you can not operate a site that specializes in downloads like Download.com or similar and you may not use your
account as a storage repository for MP3, games, video, photos, images, audio or music files, or as a backup storage facility.
Abuse of Mukdi.com Staff or Support Personnel: At Mukdi.com, we take pride in providing excellent service to all of our customers. It is our
policy always to treat our customers with the highest level of respect and courtesy. In return, we expect the same respect and courtesy from you. If our staff
feels that you are consistently engaging in abusive content toward them, or addressing them in a demeaning or rude manner, your account(s) may be
suspended and you may be asked to take your business elsewhere. In the event that we terminate service for abusive conduct, customers will be given five
(5) days’ notice. We will issue a refund only for the unused portion of pre-paid service. Abusive conduct includes, but is not limited to, the following behaviors:
Repeatedly addressing members of our staff in a demeaning or rude manner. Using profanity in any oral or written communications with our staff, by any
medium of communication, including but not limited to email, instant messages, chat, text messaging, fax, postal mail, telephone, voice over Internet Protocol,
or in-person communication. Yelling or shouting at our staff. Deliberately using all capital (uppercase) letters in any written communication to our staff;
Insulting our staff because of their personal characteristics, or on the basis of their race, ethnicity, national origin, sex, sexual orientation, religion, or housing
or economic status; or Deliberately providing false information to our staff for the purpose of harassing them or wasting their time.
Payment Issues
User agrees to pay Mukdi.com all charges relating to the use of User’s account(s) according to rates and prices stated on said sales order at the time
of commencement.
The user is responsible for charges at the time the service is used and Mukdi.com may apply the amount due to the User’s credit card at any time.
Mukdi.com reserves the right to suspend access to service for User’s account(s) upon any indication of credit problems including delinquent payments
or rejection of any credit card charges.
Credit Card payment: If the Customer chooses to pay for services by credit card, Customer grants Mukdi.com the right to charge payments to that card
on each due date. The customer further agrees not to challenge or dispute any charge representing hosting payments.
Non-Payment: All web hosting payments are due in full on the monthly anniversary date. Failure to remit payment for services on the monthly anniversary date
is a violation of the TOS. Failure to remit payment for five (5) consecutive days, including the anniversary date, may result in suspension of customer services.
Failure to remit payment for services within seven (7) consecutive days, including the anniversary date, may result in termination of access to the service
network and all services shall be reclaimed. All customer data remaining after fourteen (14) days of non-payment will be destroyed for security and privacy
reasons.
All Dedicated Server and Virtual Private Server payments are due in full on the monthly anniversary date. If full payment has not been received within three (3)
consecutive days, including the anniversary date, suspension of public access to customer services may be incurred. Failure to remit payment for services
within five (5) consecutive days, including the anniversary date, shall result in termination of access to the service network and all services shall be reclaimed.
Payment Reminders: Our credit card processor will remit payment for all recurring orders, for services on the monthly anniversary date. It is client’s
responsibility to make sure sufficient funds are available on their credit card payment account. It is the customer’s sole responsibility to make sure that
dues are paid on time and the email address on file is working and allowed to receive reminders Mukdi.com. Once a payment reminder dispatched
from Mukdi.com. it is considered as a valid payment reminder. Mukdi.com does not take any responsibility for non deliverable email
addresses or email sent by Mukdi.com. not reaching the client destinations, including but not limited to spam filters or network issues. For the first day
after payment should have been made; you will receive a payment reminder notice that states you must update your credit card and pay your invoice. On the
third day and the fifth day, second and third payment reminders will be sent to us. From the seventh-day customer services may be suspended temporarily for
non-payment.
Public Feedback
We have a zero-tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to
our “Suggestions & Complaints” Department to discuss your issue, this will result in immediate account termination without any refund.
Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type ofclient that we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and
everything possible to keep all of our clients satisfied. But in the unlikely event, you are not satisfied, all that we ask is to discuss your issue with our
Complaints Department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please DO NOT SIGN UP
with Mukdi.com in the first place.
Furthermore, all of our policies that pertain to keeping information given to us confidential including but not limited to our privacy policy, confidentiality
agreement, non-disclosure agreement are nullified once you discuss your experience publicly. For example, if you make a negative post in public, then you
are waiving your protection of privacy.
Refunds
Without waiving any of its other rights under this Agreement, Mukdi.com offers to its Customers a 30-day money-back guarantee on fees for hosting
services. If for any reason you cancel your account within thirty (30) days starting from the day Mukdi.com dispatch your welcome email including
your account information or the day you place the order with us, whichever comes first. Mukdi.com will refund your money with no questions asked;
provided, however, that you have never previously obtained a refund under the 30-Day Guarantee. If you have ever previously obtained a refund under the
30-Day Guarantee, your account will be canceled, but no money will be refunded to you.
Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of hosting plan you have do NOT make
you eligible for an additional 30-Day Guarantee. The 30-Day Guarantee applies to your first order of Web hosting services from Mukdi.com and does
not apply to any changes to your service at any time.
Our refund policy does not apply to any additional items or services, this includes but is not limited to Domain Registration, Domain Parking services, dedicated
servers, virtual private servers, and overage fees.
Cancellations
Customers may voluntarily cancel their account at any time, for any reason or for no reason, by requesting the cancellation from your member’s area at
https://my.mukdi.com > Services > My Services > Product/Service > View Details > Management Actions > Request Cancellation. Mukdi.com
requires a five (5) day cancellation notice prior to the anniversary billing date for discontinuance or downgrades of month-to-month services. Failure to supply
the requisite five (5) days will result in a full billable monthly cycle prior to cancellation. All due amounts must be settled in full before we cancel the customer
account. The customer understands and agrees that Mukdi.com does not provide pro-rated or any other kinds of refunds on cancellations. All fees
Customer has paid shall be nonrefundable, unless stated otherwise under our any 30 day money back guarantee.
All cancellation requests must be made directly via www.my.Mukdi.com. Cancellations requests are not accepted by email, postal mail, by phone or
via the help desk (skynethelp.com). If a customer canceled a recurring order by contacting any 3rd parties, we will consider it as an account cancellation
request. In such cases, Mukdi.com reserves the right to terminate the customer account with immediate effect without any prior notice.
Agreement
Mukdi.com may modify these terms and conditions upon notice published online via Mukdi.com. User’s use of Mukdi.com services
after such notice shall constitute the user’s acceptance of the modifications to this Agreement.
This agreement, User account, contract, and billing will automatically renew unless canceled in writing prior to the renewal date

Forex VPS Terms

Refunds:

  1. The Mukdi.com 7-day money-back guarantee applies to VPS products offered on the website.If you wish to cancel your product during the 7-day guarantee period, you must contact the customer support team within the first 7 days of your initial order being placed. You must contact support@Mukdi.com and request your cancellation. In order to qualify for the money-back guarantee you must provide the customer support team with the following information; full name of the account holder, email address, telephone number, and the reason for cancellation. We will then provide you with a full refund – that applies to fully paid VPS products.Dedicated Servers and discounted products are nonrefundable. No pro-rated refunds are offered.

    The 7-day money-back guarantee only applies to your initial purchase and no refunds will be given for any additional or optional products added to your orders including upgrades, product transfers, or downgrades.

    The 7-day money-back guarantee is not available to customers that have breached any Terms & Conditions or whose account has been terminated or suspended as a result of any breach of the Terms & Conditions.

    Mukdi.com reserves the right to amend or withdraw the 7-day money-back guarantee at any time, without notice.

System and Network Security:

Subscribers or any network users are prohibited from violating, or attempting to violate, the security of Mukdi’s network, servers, and other systems included therein. Violations of system or network security may result in civil or criminal liability. Mukdi will investigate occurrences that may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting subscribers who are involved in such violations. These violations include, but are not limited to:

    • Accessing private or unauthorized data belonging to Mukdi or other customers.
    • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
    • Attempting to interfere with the service of any Mukdi subscriber, host, or network, including, without limitation, via means of resource abuse, network abuse, or brute force.
    • Forging any TCP/IP packet header or any part of the header information in any e-mail or transmission.
    • All the VPS provided default passwords that are set to the templates, So that’s why we always force you to change the passwords as you get the login details of the VPS.
    • We are not responsible for any kind of Financial or Data Loss caused due to a password breach.

Taking any action in order to obtain services to which the subscriber is not entitled.

Subscriber Acknowledgements & Risk Disclosure:

  1. Subscriber acknowledges that the hosting services provided are of such a nature that service may be interrupted for many reasons other than the negligence of Mukdi and that damages resulting from any interruption of service are impossible to objectively quantify. Subscriber agrees that Mukdi shall not be liable for any damages arising from such causes beyond the direct and exclusive control of Mukdi. Subscriber agrees that Mukdi’s total liability for any losses sustained by the customer may not, in any event, exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall Mukdi be liable for any special or consequential damages, loss, or injury.Subscriber acknowledges that if he or she intends to engage in live trading activity via Mukdi’s network, that he or she has obtained adequate training and education to conduct such trading responsibly. Subscriber acknowledges that forex trading and the trading of other financial instruments are recognized as high-risk activities and that such activities are in no way made less risky with the use of VPS hosting. While Mukdi and its staff will do everything possible to assist customers in maintaining their trading environments insofar as the maintenance of hardware and software settings is concerned, the subscriber agrees that Mukdi shall not be held responsible for any trading-related losses that result from the execution of trades on systems hosted by Mukdi.